Our Commitment to Children's Privacy
Protecting the privacy of children is especially important. This Website is not intended for people under the age of 18. We never collect information from persons we know to be under the age of 18, and no part of our Website is designed to attract anyone under the age of 18. We encourage parents to talk to their children about their use of the Internet and the information they disclose to websites.
Active Information Collection
Like many websites, this Website actively collects information from its users both by asking you specific questions and by permitting you to communicate directly with us via email, live chat, and/or feedback forms. Some of the information that you submit may be personally identifiable information (that is, information that can be uniquely identified as belonging to you, such as your full name, email address, mailing address, phone number, billing, credit card information, etc.).
Some areas of this Website may require you to submit information in order for you to benefit from the specified features (such as newsletter subscriptions, tips/pointers, and order processing) or to participate in a particular activity (such as sweepstakes or other promotions). You will be informed at each information collection point what information is required and what information is optional.
Disclosure of Information
We may disclose your personal information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas, judicial proceedings, court orders, or warrants served on us; or (b) protect and defend our rights or property or the rights or property of third parties.
From time to time, we make the email addresses of those who access our Website, or otherwise provide an email address to us, available to other organizations. If you do not want us to share your email address with other companies or organizations, please let us know by calling customer service at 1-877-492-7243.
Persons who supply us with their telephone numbers may receive telephone contact from us with information regarding products, services, and/or upcoming events. If you do not wish to receive such telephone calls, please let us know by calling customer service at 1-877-492-7243.
Persons who supply us with their telephone numbers may also receive telephone contact from other companies. You can, however, have your name put on our do-not-share list by calling customer service at 1-877-492-7243. You will be asked to provide us with your name and phone number. We will use reasonable efforts to remove your name from the list we share with other organizations.
We may disclose your personal information to contractors, service providers, or third-party marketers that help us provide services and deliver products or advertisements to you.
If you would like to know (a) the categories of personal information that we disclosed in the prior calendar year to third parties about you for the purposes of third-party marketing and/or (b) the names and addresses of such third parties, please contact us at 1-877-492-7243.
You may always opt out of receiving communications from us. To opt out of receiving future non-transactional email communications from Force Factor, please visit www.ForceFactor.com/unsubscribe or contact us at 1-877-492-7243, Monday through Thursday from 8:00am to 9:00pm Eastern Time (US), Fridays 8:00am to 6:00pm Eastern Time (US), Saturdays 9:00am to 6:00pm Eastern Time (US), and Sundays 11:00am to 5:00pm Eastern Time (US).
Security of Information
You can be assured that personal information collected through the Website is secure and is maintained in a manner consistent with current industry standards. The importance of security for all personal information associated with our users is of utmost concern to us. Your personal information is protected in several ways. Your personal information resides on a secure server that only select Force Factor employees and contractors have access to via password. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party vendors, processing agents, and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) There are security and privacy limitations of the Internet which are beyond our control; (b) The security, integrity, and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed; and (c) Any such information and data may be viewed or tampered with in transit by a third party. Moreover, where you use passwords, ID numbers, or other special access features on this Website, it is your responsibility to safeguard them.
Passive Information Collection
As you navigate through a website, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection.
This Website may use Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet service provider (ISP) so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user's computer). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our Website, and administer and improve services to our consumers.
"Session cookies" are temporary bits of information that are erased once you exit your web browser or otherwise turn your computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information. This Website uses session cookies.
"Persistent cookies" are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete them. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., a username), helping to determine what areas of the website users find most valuable, and customizing the website based on your preferences. This Website uses persistent cookies.
"Internet tags" (also known as pixels, single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell a website server information such as the IP address and browser type related to the user's computer. This Website uses Internet tags.
"Navigational data" (log files, server logs, and clickstream data) and Internet tags are used for system management, to improve the content of a website, market research purposes, and to communicate information to users. This Website uses navigational data.
Internet-Based Online Advertisements
We, or a data provider we have engaged, may place or recognize a unique cookie on your browser to enable you to receive customized ads, content, or services. No personally identifiable information is on or connected to these cookies. Customized ads are intended to be relevant to you based on information we or an online advertising network serving the ad collect about your online activities here and elsewhere over time. For example, anonymous information collected across multiple Internet sites that you visit over time may enable the ad network to predict your preferences and show you ads that are most likely to be of interest to you. Some of these networks may participate in the Digital Advertising Alliance's ("DAA") Self-Regulatory Program. To learn more about your choices relating to networks that participate in the DAA Program, including how to opt out of this category of advertising, please visit http://aboutads.info/choices.
How to Contact Us