Last Updated: May 7, 2024

Welcome to Force Factor (www.ForceFactor.com or the "Website"). This policy (the "Privacy Policy") explicates our practices regarding the collection, use, and disclosure of information that you may provide via this Website and certain related services. Please be sure to read this entire Privacy Policy before using or submitting information to this Website.

Policy
The policy of the Website is to respect and protect the privacy of our users. To fulfill this policy, the Website agrees to exercise the precautions set forth in this Privacy Policy to maintain the confidentiality of information provided by you in connection with accessing and using the Website.

Your Consent
This Privacy Policy sets forth the Website's current policies and practices with respect to nonpublic personal information of the users of the Website. By using this Website, you agree to the terms of this Privacy Policy. Whenever you submit information via this Website, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Your Data Protection Rights
You have the right to make requests regarding your personal information.

In certain circumstances, you have the following data protection rights:

• Right of access. The right to obtain access to your personal data.
• Right to rectification. The right to erase or rectify inaccurate or incomplete data.
• Right to erasure. The right to obtain the erasure of your personal data.
• Right to portability. The right to move, copy, or transfer personal data.
• Right to restrict processing. The right to restrict processing of personal data.
• Right to object to processing. The right to object to processing of personal data for certain purposes.
  

These rights vary depending on where you reside. If you ask us to delete or stop using your personal information, we may not be able to honor that request if the information is required to process your payments or returns, fulfill your order, or comply with tax, audit, or regulatory requirements.

To submit a request for access or deletion of your personal information, please click here. You may also email us at ccpa@forcefactor.com to make any requests related to your personal information.

Information Retention
We will retain your personal information for as long as needed to provide services to you (for example, as long as you have an online account with us) or as needed to fulfill our own obligations, such as preventing fraud, meeting regulatory requirements, resolving disputes, improving our services, or maintaining security, and in each case, as consistent with applicable law. We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.

Our Commitment to Children's Privacy
Protecting the privacy of children is especially important. This Website is not intended for people under the age of 18. We never collect information from persons we know to be under the age of 18, and no part of our Website is designed to attract anyone under the age of 18. We encourage parents to talk to their children about their use of the Internet and the information they disclose to websites.

Passive Information Collection
As you navigate through a website, certain information, such as Internet Protocol (IP) addresses, cookies, Internet tags, and navigational data, can be passively collected (that is, gathered without your actively providing the information) using various technologies and means.

This Website may collect Internet Protocol (IP) addresses. An IP address is a number assigned to your computer network by your Internet service provider (ISP) so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user's computer network). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our Website, and administer and improve services to our consumers.

A "cookie" is a bit of information that a website sends to your web browser that helps the website remember information about you and your preferences. This Website uses cookies.

"Session cookies" are temporary bits of information that are erased once you exit your web browser or otherwise turn your computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information. This Website uses session cookies.

"Persistent cookies" are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete them. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., a username), helping to determine what areas of the website users find most valuable, and customizing the website based on your preferences. This Website uses persistent cookies.

"Internet tags" (also known as pixels, single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell a website server information such as the IP address and browser type of the user's computer. This Website uses Internet tags.

"Navigational data" (log files, server logs, and clickstream data) are used with Internet tags for system management, improving the content of a website, market research purposes, and to communicate information to users. This Website uses navigational data.

Internet-Based Online Advertisements
We, or a data provider we have engaged, may place or recognize a unique cookie on your browser to enable you to receive customized ads, content, or services. Customized ads are intended to be relevant to you based on information we or an online advertising network serving the ad collect about your online activities here and elsewhere over time. For example, anonymous information collected across multiple Internet websites that you visit may enable the ad network to predict your preferences and show you ads that are most likely to be of interest to you. Some of these networks may participate in the Digital Advertising Alliance's ("DAA") Self-Regulatory Program. To learn more about your choices relating to networks that participate in the DAA Program, including how to opt out of this category of advertising, please visit http://aboutads.info/choices.

Active Information Collection
Like many websites, this Website actively collects information from its users both by asking you specific questions and by permitting you to communicate directly with us via email, live chat, and/or feedback forms. Some of the information that you submit may be personally identifiable information (that is, information that can be uniquely identified as belonging to you, such as your full name, email address, mailing address, phone number, billing information, credit card information, etc.).

Some areas of this Website may require you to submit information in order for you to benefit from the specified features (such as newsletter subscriptions, tips/pointers, and order processing) or to participate in a particular activity (such as sweepstakes or other promotions). You will be informed at each information collection point what information is required and what information is optional.

Disclosure of Information
We may disclose your personal information to contractors, service providers, or third-party marketers that help us provide services and deliver products or advertisements to you. For example, we will disclose your billing information to payment processors to process your order transaction, shipping address to shipping contractors to deliver a product to you, and, at times, your email address to email fulfillment contractors to send you emails from us. We may share some or all of your personal information with our parent company, any subsidiaries, joint ventures, or other companies under common control, in which case we will request that these affiliates honor this Privacy Policy.

If our company or our assets are acquired by another company, that company will possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.

We may disclose your personal information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas, judicial proceedings, court orders, or warrants served on us; or (b) protect and defend our rights or property, or the rights or property of third parties.

From time to time, we make the email addresses of those who access our Website, or otherwise provide an email address to us, available to other organizations. If you do not want us to share your email address with other companies or organizations, please let us know by calling customer service at 1-877-492-7243.

Persons who supply us with their telephone numbers may receive telephone contact from us with information regarding products, services, and/or upcoming events. If you do not wish to receive such telephone calls, please let us know by calling customer service at 1-877-492-7243.

Persons who supply us with their telephone numbers may also receive telephone contact from other companies. You can, however, have your name put on our do-not-share list by calling customer service at 1-877-492-7243. You will be asked to provide us with your name and phone number. We will use reasonable efforts to remove your name from the list we share with other organizations.

We may disclose your personal information to contractors, service providers, or third-party marketers that help us provide services and deliver products or advertisements to you.

If you would like to know (a) the categories of personal information that we disclosed in the prior calendar year to third parties about you for the purposes of third-party marketing and/or (b) the names and addresses of such third parties, please contact us at 1-877-492-7243.

Opt-Out Procedures
You may always opt out of receiving communications from us. To opt out of receiving future non-transactional email communications from Force Factor, please visit www.ForceFactor.com/unsubscribe or contact us at 1-877-492-7243, Monday through Thursday from 9:00am to 6:00pm Eastern Time (US), Friday from 9:00am to 1:00pm Eastern Time (US).

Security of Information
You can be assured that personal information collected through the Website is secure and is maintained in a manner consistent with current industry standards. The importance of security for all personal information associated with our users is of utmost concern to us. Your personal information is protected in several ways. Your personal information resides on a secure server that only select Force Factor employees and contractors have access to via password. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party vendors, processing agents, and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information, and to process and ship your order.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) There are security and privacy limitations of the Internet which are beyond our control; (b) The security, integrity, and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed; and (c) Any such information and data may be viewed or tampered with in transit by a third party. Moreover, where you use passwords, ID numbers, or other special access features on this Website, it is your responsibility to safeguard them.

Links
This Website may contain links to websites of third parties not affiliated with Force Factor. This Privacy Policy will not apply to these third-party websites and this Website is not responsible for the privacy practices or the content of any of these other websites, even where these third-party websites indicate a special relationship or partnership with this Website. In most cases, we do not disclose personally identifiable information to those responsible for the linked websites. The linked websites, however, may collect personal information from you when you visit their website. This collection of information is not subject to the control of this Website or Privacy Policy. To ensure protection of your privacy, always review the privacy policies of the websites you visit.

California Privacy Disclosure

Do Not Track. We track our Website visitors and customers over time, across sessions, and/or across third-party websites to provide targeted advertising. We also track which of our web pages you initially view and aggregate information about how many visitors each of our web pages receives. The tools we use to perform this tracking, including, but not limited to, Google Analytics and Amazon Attribution, all respect Do Not Track signals from your browser.

California Consumer Privacy Act Notices

Changes to California law require that we provide California residents with certain notices and information about how you can control the data we possess about you. These notices are as follows:

Notice of Right to Delete and Right to Know

California law provides consumers with two specific rights: The first is the right to ask that we delete their information that we have collected or maintain (“Request to Delete”); The second is the right to request that we disclose what personal information we collect, use, disclose, and sell about our Customers (“Request to Know”).

To initiate a Request to Delete or a Request to Know, email us at ccpa@forcefactor.com with the subject line “CCPA Request to Delete” or “CCPA Request to Know”, and provide us with the following information:

•   Name
•   Address
•   Phone number
•   The nature of your request

Under the law, we must verify your request. With the information above, we will attempt to verify that individuals making a request are the individuals the requested data pertain to. Once your request is verified, we will complete your request and send you a confirmation email. If it is determined by us that we do not have a record of your information in our systems, or if we cannot verify your request, we will contact you and explain why your request could not be completed. Please note, the deletion of your data may prevent us from processing returns or refunds. By making a Request to Delete, you acknowledge this and understand that you are waiving your rights as they pertain to our refund and return policies. Also, we will delete all data we are not otherwise required to retain under the law or data that are exempt from deletion under the California Consumer Privacy Act.

Please note that a record of your request will be retained as required by California law.

Use of Authorized Agents

You may use an authorized agent to make a Request to Delete or a Request to Know. To do so, please have your authorized agent contact us via email at ccpa@forcefactor.com with the subject line “CCPA Request to Delete - Authorized Agent” or “CCPA Request to Know - Authorized Agent”, and provide the requested information above, along with their name, as well. Please note that your agent must provide us with a document signed and dated by you evidencing your authorization for the agent to operate on your behalf related to these requests. We may also ask to contact you to verify the request.

Please note that under the California Regulations and the California Consumer Privacy Act, a copy of your agent’s request will be kept.

If any request under California law is denied or denied in part, you will be alerted to that fact and provided an explanation.

Collection of Consumer Information

Force Factor collects certain personal information about our Website visitors and customers. We collect this information, in part, to provide our Website visitors and customers with quality goods and services. This information may be provided to our trusted data-privacy partners and with our affiliated companies so we can serve you better. The data we collect and use are detailed above.

We share these data with our trusted business partners to help us serve you. Specifically, we may share:

• your browsing information to better optimize the performance and speed of our Website and online services.
• your billing and shipping information to process your orders and deliver your purchases.
• your purchase and contact information to help us provide prompt and accurate customer service.
• your IP address and browsing information to provide you with more relevant advertising.
• your email address and browsing information to allow us to contact you in the event there may be an issue with your order, or in the case of technical issues with our Website.

Force Factor does not knowingly share the personal information of minors under the age of 18.

Right to Non-discrimination for the Exercise of Your Rights

Force Factor does not discriminate against any Website visitor or customer who exercises his or her rights under California Law. As a reminder, the exercise of the Right to Delete, may, however, prevent Force Factor from accepting a return or providing a refund for purchased products after a certain amount of time. If you have questions about this, please email ccpa@forcefactor.com. Additionally, Force Factor does not offer differing services to Website visitors or customers that permit or deny Force Factor from sharing their personal information, and no financial incentives are available for allowing the sharing of personal information.

Changes to This Privacy Policy
This Privacy Policy may change over time. We may, but are not required to, notify you by email to the email address associated with your account when we make substantive changes to this Privacy Policy. If you do not accept the changed version (for example, if you do not approve of a different way that we intend to use personal information), you may let us know by calling us at 1-877-492-7243. If you do not respond with any objections, we will assume that you consent to the changes in the Privacy Policy. Changes will not apply retroactively to personal information that was collected before the changes to the Privacy Policy were made, except as may be required by law.

How to Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or the information collection and usage practices of this Website, please contact us at 1-877-492-7243, Monday through Thursday from 9:00am to 6:00pm Eastern Time (US), Friday from 9:00am to 1:00pm Eastern Time (US).